Question 1

Do you really come to my location? How does it work?

Accepted Answer

Yes! That's exactly what we do. After you book online or call us, we dispatch a certified technician to your home, office, or any location in Sydney that's convenient for you. They arrive with all the tools and parts needed and complete the repair on the spot — usually within 30–60 minutes.

Question 2

What areas of Sydney do you cover?

Accepted Answer

We cover 50+ suburbs across greater Sydney, including the CBD, Eastern Suburbs, Northern Beaches, Lower North Shore, Inner West, Western Sydney, South Sydney, and the Sutherland Shire. If you're unsure, just call us — we can usually make it work.

Question 3

How long does a typical repair take?

Accepted Answer

Most screen and battery replacements are completed within 30–60 minutes on-site. More complex repairs like motherboard work or data recovery may take longer, but we'll always give you a clear timeframe before starting.

Question 4

Is same-day service really available?

Accepted Answer

In most cases, yes! We have multiple technicians operating across Sydney and typically offer same-day appointments, especially for common repairs like screen replacements and battery swaps. Call us first thing in the morning for the best availability.

Question 5

How much does a repair cost?

Accepted Answer

Pricing depends on the device model and type of repair. We always provide a firm, transparent quote before starting any work — no hidden fees or surprise charges. Screen repairs typically start from $90 and battery replacements from $100. Call us for an instant quote.

Question 6

What payment methods do you accept?

Accepted Answer

We accept cash, all major credit/debit cards, bank transfers, and digital payments. Our technicians carry EFTPOS terminals so you can pay on the spot after the repair is complete.

Question 7

Do I pay if you can't fix my device?

Accepted Answer

Minimum inspection fee is $30 for the assessment of your faulty device. We will assess it and let you know upfront if it's repairable and what the cost will be. There's no obligation.

Question 8

Do you offer a warranty on repairs?

Accepted Answer

Yes! All our repairs come with a comprehensive warranty — 90 days on labour and parts for most repairs. If anything goes wrong related to our repair within the warranty period, we'll fix it at no additional cost.

Question 9

Do you use original parts?

Accepted Answer

We use genuine OEM parts or high-quality equivalent parts, depending on your preference and budget. We'll always explain the difference and let you choose. We never compromise on quality.

Question 10

Will the repair void my device's warranty?

Accepted Answer

Under Australian Consumer Law, manufacturers cannot void your warranty solely because you had a third-party repair. However, if you have Apple Care or a similar active warranty, we recommend checking with the manufacturer first — we're happy to advise.

Question 11

Is my data safe during repair?

Accepted Answer

Absolutely. We have strict protocols to ensure your personal data is never accessed or compromised. Our technicians are bound by confidentiality agreements. We recommend making a backup before any repair as a precaution, but your privacy is always protected.

Question 12

What is digital forensic investigation? Who needs it?

Accepted Answer

Digital forensics involves professionally extracting and analysing data from electronic devices for legal, corporate, or personal investigation purposes. It's typically used in legal proceedings, workplace investigations, family law matters, or insurance claims. We provide court-admissible reports with full chain of custody documentation.

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